Frequently Asked Questions

Everything you need to know about THILAK HRMS.

How does the 14-day free trial work?

Sign up with your company details and get full access to all features for 14 days. No credit card required. Your trial starts immediately after email verification. You can add employees, process payroll, and explore all modules during the trial period.

Can I switch plans later?

Yes. You can upgrade from Starter to Professional or Enterprise at any time. Your data, employees, and settings are all preserved. The price difference is prorated for the remaining billing period. Downgrades take effect at the next billing cycle.

Is my data secure?

All data is encrypted in transit (TLS 1.3) and at rest. Each tenant (company) has completely isolated data with strict role-based access controls. We perform daily automated backups with 30-day retention. Our infrastructure runs on AWS with industry-standard security practices.

Do you support biometric devices?

Yes. We integrate with ZKTeco biometric attendance devices. Our platform auto-syncs punch logs from devices, maps employees to devices, and processes attendance data in near real-time. Setup takes minutes — just connect your device IP and map employees.

What statutory compliance is included?

EPF, ESIC, Professional Tax (PT), and Labour Welfare Fund (LWF) calculations are all built-in. We generate compliance-ready export files for all statutory submissions. Tax slabs are updated automatically. No manual calculations needed.

Can I manage multiple companies?

Yes. Our multi-tenant architecture lets you manage multiple businesses from a single superadmin dashboard. Each company has completely isolated data, custom branding, and independent subscription management.

What support options are available?

All plans include email support. Professional and Enterprise plans include priority support. Enterprise plans include a dedicated account manager and 24/7 phone support. We typically respond within 2 hours during business hours.

How does payroll processing work?

Payroll follows a simple workflow: Create a payroll run, process salaries (auto-calculates earnings and deductions), lock the run to prevent changes, submit for approval, approve, and complete the run. Bank files and payslips are generated automatically.

Can I customize salary structures?

Yes. You can define custom pay heads (Basic, HRA, DA, Conveyance, Medical, Special Allowance, etc.) and create multiple salary structures. Each employee can have a different structure. Deductions like EPF, ESIC, PT, LWF are auto-calculated.

How do I get started after signing up?

After registration, you receive your company code. Log in with your email and company code. The onboarding flow guides you through: adding employees, setting up attendance, configuring salary structures, and running your first payroll.